Shipping and Returns
📦 Shipping & Return Policy – Herkind Healing
At Herkind Healing, we take pride in delivering your order with care, love, and efficiency. Whether you’re just beginning your healing journey or continuing it, we want to make sure your experience with us is smooth and stress-free.
🚚 Shipping Policy
Processing Time:
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping Times (U.S.):
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Standard Shipping: 3–7 business days
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Expedited Shipping: 1–3 business days
International Shipping:
We currently offer international shipping to select countries. Delivery times may vary by destination. International customers are responsible for any customs, duties, or taxes incurred.
Tracking:
Once your order ships, you’ll receive a tracking number via email so you can follow your package every step of the way.
💛 Return & Refund Policy
Due to the nature of our herbal products and for safety reasons, we do not accept returns on opened packages. However, your satisfaction means everything to us.
Unopened Items:
If you are not satisfied with your order, you may return any unopened and unused items within 14 days of delivery for a full refund (minus shipping). The item must be in its original packaging.
Damaged or Incorrect Orders:
If your order arrives damaged or you receive the wrong product, please email us at support@herkindhealing.com within 7 days of delivery. We will gladly send a replacement or issue a refund.
Refunds:
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original method of payment within 5–7 business days.
💌 Questions?
We’re here for you. If you have any questions about your order, email us at support@herkindhealing.com. We're always happy to help and honored to be a part of your healing journey.